When your order is handed over to a courier you will receive a dispatch confirmation email with a tracking link. Please allow 6 WEEKS to pass before getting in touch about any missing orders given the ongoing pressure and delays that our postal system is currently experiencing.

SHIPPING

Mainland UK delivery

Shipping cost for Mainland UK is £4.95 via Royal Mail 2nd Class tracked. 

 

International delivery

International shipping cost varies depending on location, this is calculated at checkout. 

Orders delivered to destinations outside of the mainland UK may be subject to taxes, fees, customs duty, levies or other charges as a result of local legislation or customs formalities. 

The recipient of your order is responsible for all customs formalities for the import of the order, and may be required to pay any additional charges for delivery, including import duty, formal customs entry, taxes, levies and other charges that may be levied outside mainland UK.

The recipient of the order, not the person placing the order, will typically receive a separate request for payment of these charges when the goods arrive in the country of destination. If you are ordering something to be delivered to someone else, please ensure they’re aware that they’ll be responsible for these additional charges. 

Unfortunately, we have no control over these charges and cannot predict what they may be, so we are unable to offer any assistance on these processes. We advise that you check any customs formalities and the import charges applicable in any Non-mainland UK Country before ordering from us.

If the recipient wishes to return the product, they must request a refund of the customs duties and tax directly with their local customs office and must present proof of return.

 

GB VAT on Orders from outside mainland UK 

Where you have requested delivery to a non-mainland UK address, the products and the delivery service will be zero-rated  i.e. not subject to UK VAT. However the price paid by you for the products and/or the delivery service will remain the same as shown on the website. As no VAT has been charged there is no tax to reclaim from us.

Address input errors

Please note that we will not be responsible for the cost of postage to re-send any items where the address was entered incorrectly. If you realise that you've made an error in entering any of your details please email hello@ettaloves.com asap and we will amend them for you providing your item hasn't already been fulfilled. If your item comes back to us because of an incorrect address we will have to charge to resend it out to you.

 

 

Our Delivery and Returns Policy forms part of our Terms and Conditions accepted at purchase.